Rhino Support or Zendesk: What’s the Best Choice for Your Ecommerce Site?

If you’ve been doing research into your live chat options, you may have be wondering what the differences are between Rhino Support and Zen Desk. We’ve got the lowdown here on how Zen Desk stacks up against Rhino Support.

(Haven’t looked into live chat for your site? Check out our post: Why Your Ecommerce Site Needs Live Chat

Focus

Zendesk is primarily focused on medium to large companies with complex support needs. Rhino Support focuses on small to medium businesses that are looking for a simple, effective support system that can grow with their needs.

Web-based vs. Software

Zendesk integrates into several different types of enterprise software necessary for medium to large companies. Rhino Support on the other hand, focuses on businesses who don’t need or want to integrate with complex CMS systems or API’s. It’s a web-based solution that’s easy to use.

Ease of Use

Because Zendesk focuses on larger organizations, they’re forced to create a lot of additional options and functionality that most businesses don’t need, want or use, which adds extra menus, options, and complications, in addition to increasing the overall price. Alternatively, every feature and tool we add into Rhino Support is built specifically to be easy-to-use, natural, and widely adoptable.

Number of Agents

Rhino Support offers an UNLIMITED agent plan for less than the price of a single agent using Zendesk who charges on a per agent per month basis. The price savings with Rhino can save you thousands of dollars a year.

Number of Websites

Rhino Support’s Multi-Account Manager lets you effortlessly manage multiple websites with unlimited agents. You can run all running seamlessly in the same account, using simple tabs to toggle between them. Zendesk however, currently only works for one website. If you want additional websites, you have to pay double or triple the monthly fees.

Price per Agent

Rhino Support has an UNLIMITED plan that gives you the freedom to have as many agents and departments as you like – all for only $97 per month. Zendesk  charges as much as $59 per agent per month! This means that you have to pay this amount for every single one of your support staff each month.

If you’re a small-to-medium business that wants a friendly chat support system that’s easy to use and easy on the bank account, then Rhino Support is for you.

Read Next:

How Live Chat Can Increase Conversions for Your Ecommerce Site

How Live Chat Support Wins Customers: Winning with Rhino Support

Karen Schmidt

Journalist turned blogger about all things ecommerce, shopping, retail and cyber security.

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