How Live Chat Can Increase Conversions for Your Ecommerce Site

We’ve already written about why your ecommerce site needs live chat. For starters, customers love live chat – it’s fast, easy, convenient and more. But did you know that your website visitors are more likely to become buying customers if you have live chat? A recent survey found that an incredible

31% of online shoppers from the US and UK said they would be more likely to buy after having a live chat conversation.

That’s not just a useless stat. That means you have the chance to increase conversions by almost one-third simply by adding live chat to your customer support benefits.

And customers love live chat for an array of reasons. Below is a helpful chart from Econsultancy that illustrates the various reasons shoppers are more inclined to hit that buy button if they can chat live with a representative.

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Want to learn more about live chat? Check out Rhino Support Live Chat and try it for free for 15 days.

Related posts: Why Your Ecommerce Site Needs Live Chat

 

Karen Schmidt

Journalist turned blogger about all things ecommerce, shopping, retail and cyber security.

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