Author: Josilyn Barfuss

technology

Technology Benefits Outweigh Challenges

With all the advances in technology each and every day, there are many challenges as well as benefits. Technology challenges just about every industry.  Such as the music industry moving to web based distribution...

who has been hacked

Who Has Been Hacked?

There are many businesses in the news as of late that have been hacked resulting in personal and private information being compromised. As an online business owner, you probably think “It will never happen...

Shopper Approved Is One Of America’s Fastest Growing Companies

Inc., the company well known for its annual lists of America’s fastest growing companies, added Shopper Approved to its 2016 list. Shopper Approved got the 192 spot out of a list of 500. Being...

privacy policy

You Need A Privacy Policy

You may think that you need a privacy policy for your online business because it creates a stronger relationship between you and your visitors.  You are right, these informative documents increase transparency from the...

Five Important Customer Service Statistics

Excellent customer service is the key to attracting and retaining customers. There’s some truth in “the customer is always right” – or at least making them feel they are by giving them exemplary customer...

live chat

Live Chat Can Make Your Life Easier

Website visitors are more likely to become buying customers if you have live chat, according to a recent survey that found that “31% of online shoppers said they would be more likely to buy...

customer service trends

Top Customer Service Trends in Ecommerce

If you’re using old marketing tactics you are not doing what your customers need. Customers are evolving and so are their needs. Statistics and survey results clearly illustrate what customers want.  This video will...

shipping tips

Shipping Tips For Your Ecommerce Store

So you’ve finally got that ecommerce store up and running. Something you may not have thought about is how to ship all those items once they start selling. The bubble wrap, the boxes, the...

unexpected things that could be hacked

14 Unexpected Things That Could Be Hacked

It’s common knowledge that your computer can be hacked, but are you aware of the bevy of devices, items and industries that are also at risk of attack? In this new world of the...

reduce cart abandonment

Ways to Reduce Cart Abandonment

Studies have shown that for every ten customers that shop your site, seven of them will abandon the cart without buying. There are things you can do to keep those customers clicking “buy now”...