Customer Service Trends | Epic eCommerce

January 12, 2017

Five Important Customer Service Statistics

Excellent customer service is the key to attracting and retaining customers. There’s some truth in “the customer is always right” – or at least making them feel they are by giving them exemplary customer...

Customer Service / eCommerce

November 28, 2016

Top Customer Service Trends in Ecommerce

If you’re using old marketing tactics you are not doing what your customers need. Customers are evolving and so are their needs. Statistics and survey results clearly illustrate what customers want. This video will...