Category: Customer Service

Five Important Customer Service Statistics

Excellent customer service is the key to attracting and retaining customers. There’s some truth in “the customer is always right” – or at least making them feel they are by giving them exemplary customer...

Rent-to-own success strategies

Two Simple Strategies for Rent-to-Own Success

There are two simple strategies that will help rent-to-own managers succeed. Both strategies feed off each other and work offline and online. As a rent-to-own collection specialist, salesman, store manager and district manager for more...

customer service trends

Top Customer Service Trends in Ecommerce

If you’re using old marketing tactics you are not doing what your customers need. Customers are evolving and so are their needs. Statistics and survey results clearly illustrate what customers want.  This video will...

New Technology Has Benefits that Outweigh Challenges

Technology poses challenges to just about every industry. This includes things such as the newspaper industry coping with a shift from print to digital products, or the music industry moving to web-based distribution models, versus...

How Live Chat Can Make Your Life Easier

How Live Chat Can Make Your Life Easier

Website visitors are more likely to become buying customers if you have live chat, according to a recent survey that found that 31% of online shoppers said they would be more likely to buy after having a...

Why Trust Seals Are A Win/Win for You and Your Customers

Trust Seals are a way for business owners to verify their businesses to the world, put shopper anxiety to rest, and have a fighting chance in a platform where news about security breaches, hackers and...

8 Reasons Your Mobile App Needs a Privacy Policy

8 Reasons Your Mobile App Needs a Privacy Policy

If you have a mobile app, you need a privacy policy for your own legal protection. Privacy policies detail what info you collect from app users and how you’ll use that info. Here are eight...

Fung Shui Tips for Your Online Business

Fung Shui Tips for Your Online Business

Being an entrepreneur definitely has its advantages. One of the greatest rewards is the ability to call the shots. But one of the greatest risks is not knowing which decision to make. Fortunately, you...

What Consumers Want: 5 Important Customer Service Statistics

Excellent customer service is the key to attracting and retaining customers. There’s some truth in “the customer is always right” – or at least making them feel they are by giving them exemplary customer...